It doesn't work Thunderbird is my default mail application in windows. The scanned document should open Thunderbird (up to date) with the scanned document as attached file. Step 2: How to uninstall and reinstall the Full Driver & Software PackagesĬlick Start => All Programs => Brother => xxxx (where xxxx = your model name) => Uninstall and follow the instructions on screen.Īfter completing the uninstall process, please make sure you disconnect the USB cable between your machine and computer.Ĭlick the link below to download and reinstall the latest "Full Driver & Software Packages". Hi, I'm using Win 10 pro (up to date) and a BROTHER scan application named ControlCenter3.
Please refer to other "FAQs & Troubleshooting" or contact Brother Customer Service from "Contact Us". Within the Control Panel click Hardware and Sound > Devices and Printers. Open the Control Panel: Click (Start) > (All apps >) Windows System > Control Panel. Step 2: Check that you have a printer icon installed for your Brother device. It is thought the error arises from other causes. If the Correct Brother model is installed for the connection type that you are using, continue to Step 2. If you see the folder, the TWAIN driver is installed correctly.To install the TWAIN driver, you need to uninstall the Full Driver & Software Packages and reinstall them. If you do not see this folder, the TWAIN driver is not installed.Right-click your Brother machine and select Properties.Ĭlick Driver tab and Driver Details button.Ĭheck if the C:\\Windows\TWAIN_32\BrMfSc09b folder exists.Įven if you use Windows 7 64-bit, check for the C:\\Windows\TWAIN_32\BrMfSc09b folder. Make sure that your Brother machine is ON and it is correctly connected to your computer by the USB cable.Ĭlick Start => Control Panel => Hardware and Sound => Device Manager.Ĭlick Imaging devices. Step 1: How to check if the TWAIN driver is installed correctly
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